Terms of Sale
Last updated: January 2026
These Terms of Sale (“Terms”) apply to purchases made through hawkshadow.com (the “Site”) from Hawk Shadow (“we”, “us”, “our”). By placing an order, you agree to these Terms.
1) Seller details and contact
Legal name: Hawk Shadow
Support email: [email protected]
Support contact: via our website contact form (no phone support)
Address: provided upon request, where needed (including for approved returns)
2) Eligibility and permitted use
You must be 16 years or older to purchase from our Site.
You agree to use our products and any related software/services only:
on vehicles/assets you own, lease, or are otherwise authorised to track; and
in compliance with all applicable laws, including any consent/notice requirements.
Prohibited use: stalking, harassment, unlawful surveillance, tampering, or any illegal purpose. We may refuse service, cancel orders, or suspend access where we reasonably suspect prohibited use.
3) Products, compatibility, and service limitations
GPS tracking performance depends on factors outside our control, including:
cellular/network coverage and outages,
GPS signal availability, interference, and environmental conditions,
vehicle power condition and installation quality,
third-party platforms/services (where applicable).
We do not guarantee uninterrupted service or that a device will prevent theft or enable recovery. Any “real-time” or “live” tracking references reflect intended capability but may vary in practice.
4) Orders and acceptance
Your order is an offer to purchase. We accept an order when we confirm shipment (or otherwise confirm acceptance). We may cancel/refuse orders for reasons including suspected fraud, stock issues, pricing errors, restricted destinations, or prohibited use.
5) Pricing, currency, taxes, and import charges
Prices are shown in the currency displayed at checkout. Taxes, duties, and import charges may apply depending on your delivery location and are your responsibility unless explicitly included at checkout.
If a pricing/description error occurs, we may cancel the order and refund any amounts paid.
6) Payment
We accept the payment methods shown at checkout. By purchasing, you authorise us (and our payment processors) to charge the total amount due.
7) Shipping and delivery
Dispatch and delivery estimates are provided in good faith but are not guarantees.
Risk of loss transfers to you upon delivery to the address provided (subject to any non-excludable consumer rights in your jurisdiction).
8) Installation and responsibility
Unless we explicitly provide installation services, devices are sold as self-install or third-party install.
You are responsible for ensuring installation is safe, lawful, and does not void your vehicle warranty.
We are not responsible for damage caused by improper installation, tampering, misuse, or unauthorised modifications.
9) Subscriptions, SIM/data plans, and platform access (if applicable)
Some devices may require a subscription (SIM/data/platform). Where applicable:
Subscription pricing, billing frequency, and cancellation terms will be shown at checkout or within your account.
If you cancel, access typically continues until the end of the paid billing period unless stated otherwise.
We may change subscription terms/pricing with notice where required.
10) Returns and refunds
Returns are governed by our Returns & Refunds Policy (below), which forms part of these Terms.
11) Limited hardware warranty
Unless stated otherwise, Hawk Shadow provides a limited hardware warranty for manufacturing defects for a period disclosed on the product page or packaging (if any). This warranty does not cover:
normal wear and tear or cosmetic damage,
damage caused by misuse, accidents, liquid ingress (unless rated and used accordingly), power issues,
improper installation, tampering, or unauthorised repair,
issues caused by network/GPS limitations beyond our control.
Where a warranty claim is valid, our remedy may include repair, replacement, or refund (our choice), subject to inspection and as permitted by law.
12) Disclaimers
To the maximum extent permitted by law:
products/services are provided “as is” and “as available”;
We do not warrant uninterrupted or error-free operation;
We do not offer emergency monitoring services; therefore, do not rely on the device for emergencies.
13) Limitation of liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, special, consequential, or punitive damages (including loss of profits, loss of data, or loss of use);
Our total liability for any claim relating to an order/product will not exceed the amount you paid for the product giving rise to the claim.
Nothing in these Terms limits liability that cannot be excluded under applicable law.
14) Privacy
Our Privacy Policy explains how we collect and use personal data, including location data where applicable.
15) Governing law and jurisdiction
These Terms are governed by the laws of the Republic of Trinidad and Tobago, and the courts of Trinidad and Tobago have exclusive jurisdiction, except where mandatory consumer protection laws provide otherwise.
16) Changes
We may update these Terms from time to time. The “Last updated” date shows when changes were made.
17) Contact
Email [email protected] or use the contact form on the Site.