Privacy Policy
Last updated: January 2026
This Privacy Policy describes how Hawk Shadow (“we”, “us”, “our”) collects, uses, and protects information when you visit hawkshadow.com, purchase our products, or use any related tracking apps/platforms (together, the “Services”).
1) Who we are and how to contact us
Legal name: Hawk Shadow
Support email: [email protected]
Support contact: via our website contact form (no phone support)
Address: provided upon request, where needed
2) Information we collect
A) Information you provide
Name, email, and other contact details
Shipping and billing details (as required to fulfil orders)
Order information (products purchased, invoices)
Support communications (emails and messages sent via our contact form)
B) Information collected automatically (website)
IP address, browser type, device information
Pages viewed, referral URLs, site interactions
Cookies and similar technologies (see Section 8)
C) Tracking device/platform data (if you use a Hawk Shadow device/service)
Depending on your device, plan, and configuration, this may include:
Precise location data (GPS coordinates, timestamps)
Trip history, speed, direction, and movement events
Device identifiers (device ID, serial/IMEI), SIM/ICCID, where applicable
Diagnostics/telemetry (battery/voltage, ignition status, tamper alerts)
User activity within the app/platform (logins, settings, permissions)
3) How we use information
We use your information to:
process orders, payments, shipping, and returns;
provide device activation and platform/app access (where applicable);
provide customer support and respond to enquiries;
maintain security, detect fraud, and troubleshoot issues;
improve our Services and product performance;
send service communications (order updates, security notices);
Send marketing messages only where you have opted in or where permitted by law (you can opt out anytime).
4) Location data and authorised use
Tracking data can reveal sensitive patterns (home/work routines). You should only enable tracking if you have proper authority over the vehicle/asset and have provided any required notices/consents to drivers or users.
If you invite additional users to an account (e.g., staff or family), you are responsible for ensuring you have the right to share access.
5) How we share information
We may share information with trusted service providers as needed to operate the Services, such as:
payment processors and fraud-prevention services;
shipping/logistics providers;
hosting, analytics, and customer support tools;
cellular/SIM/network partners (where required for connectivity);
professional advisers or authorities where required by law;
a buyer/successor in a merger/acquisition (with appropriate safeguards).
We do not share more than necessary and do not disclose your tracking/location data to third parties except as needed to provide the Services, comply with law, or with your direction/consent.
6) Data retention
We retain information only as long as necessary for the purposes described above, including:
order and transaction records (for accounting/compliance),
platform data for the period your account remains active (and as configured in your plan/settings),
Support communications as needed for quality and dispute handling.
We may retain certain data longer where required for legal, security, or fraud-prevention reasons.
7) Security
We use reasonable safeguards designed to protect your information. No method of transmission or storage is completely secure; you use the Services at your own risk.
8) Cookies and tracking technologies
We use cookies and similar technologies for:
essential site functionality and security,
analytics and performance measurement,
marketing cookies only where enabled/consented (if applicable).
You can control cookies via browser settings and any cookie preference tools we provide on the Site.
9) International processing
Your data may be processed or stored in countries other than Trinidad and Tobago, depending on our service providers. We take reasonable steps to ensure appropriate protections are in place.
10) Your choices and rights
Depending on your location and applicable law, you may be able to request access to, correction of, or deletion of certain personal data, and to opt out of marketing.
To make a request, contact [email protected] (subject line: “Privacy Request”). We may need to verify your identity before responding.
11) Children
Our Services are not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact [email protected].
12) Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date shows when changes were made.