Refund & Returns Policy

Last updated: January 2026

This Returns & Refunds Policy applies to purchases made through hawkshadow.com from Hawk Shadow.

1) Returns window (change of mind)

You may request a return within 30 days of delivery.

Condition requirements: Returns must include all original parts, accessories, and original packaging, and items must be returned in original condition (reasonable inspection allowed).

2) Reporting damage, defects, or wrong items

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery at [email protected] (or via the website contact form), including:

• your order number, and

• photos/video showing the issue, where possible.

We will assess and, where appropriate, arrange a replacement, repair, or refund.

3) Non-returnable items (where permitted by law)

Unless required by law, the following are generally non-returnable:

• digital goods or license keys once delivered/activated,

• subscription/service fees already used (if applicable),

• items marked “final sale” (if clearly stated at purchase).

4) How to request a return (RMA process)

To request a return, email [email protected] with:

• order number,

• item(s) you want to return,

• reason for return.

If approved, we will send return instructions. The return address will be provided on the return request/approval. Do not send items back without approval.

5) Return shipping costs

• Change-of-mind returns: You are responsible for return shipping costs unless we state otherwise.

• Defective/incorrect items: where the issue is confirmed as our error or a valid defect, we will cover reasonable return shipping or provide a suitable alternative arrangement.

We recommend using a tracked shipping method. We are not responsible for items lost in transit during return shipment.

6) Inspection and refunds

After we receive and inspect the returned item(s), approved refunds are processed within 7 working days.

Refunds are issued to the original payment method where possible. Original shipping fees are refundable only when required by law or when the return is due to our error.

7) Exchanges

If you want an exchange, contact [email protected]. Exchanges are subject to availability and may be handled as a return plus a new order.

8) Subscriptions / SIM/platform services (if applicable)

If your purchase includes a subscription (SIM/data/platform):

• Hardware returns do not automatically cancel subscriptions unless stated.

• Subscription cancellations typically take effect at the end of the current billing period.

• We generally do not refund partially used subscription periods unless required by law or stated at purchase.

9) Your legal rights

This policy does not affect any rights you may have under mandatory consumer protection laws.